De Toren Private Cellar Z 2017

* After any discount has been applied, a delivery surcharge is applicable to certain postcodes. (See below for affected postcodes).

Orders placed before 12pm are processed for delivery on the next working day. **

** During busy periods (Black Friday, Christmas) please allow 1-3 working days for delivery.

** Deliveries to postcodes highlighted below may take an additional 2 working days.

Please contact us should you have any specific delivery requirements and we will do our best to accommodate.

You will receive an SMS and prior to your delivery being made from our delivery courier (Parcelforce) with options to manage your delivery. 

SATURDAY DELIVERY If chosen as an option, orders must be placed before 12pm Friday for delivery that upcoming Saturday. Saturday delivery is subject to regional availability and a surcharge is shown at checkout.

En Primeur Wines are subject to their own Delivery and Return Policy - click here to find out more.

Postcode Exceptions

£19.99 for deliveries under £99, £9.99 for deliveries over £99. 

Northern Ireland - BT

Scottish Highlands - AB31 to AB38, AB40 to AB56, IV1 to IV28, IV30 to IV32, IV36 & IV40, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38, PH4 to PH41, PH49, PH50

UK Islands - HS, IM, IV41 to IV49, IV51, IV55 & IV56, KA27 & KA28, KW15 to KW17, PA20, PA41 to PA49, PA60 to PA78, PH42 to PH44, PO30 to PO41, ZE

Unfortunately we are not able to deliver to the following locations:

Channel Islands  / BFPO / PO Boxes / Anywhere outside of the UK

In the unfortunate event of any issues you may have with your delivery, please contact our Customer Service team and we will investigate this for you.

TastingBOX

The TastingBOX is delivered free of charge by UK Royal Mail Tracked 48hr to UK addresses only. 

As indicated in our Quality Promise we will happily refund or exchange any faulty bottles. All we ask is the bottles in question are returned to us at least half full for verification purposes. If a bottle is broken on delivery we will also replace or refund it but we do require photographic evidence of the breakage. Equally we can arrange for the bottles to be collected the next time you receive a delivery from us.

Should we be unable to fulfil any part, or all of an order, Perfect Cellar (Beyond the Bottle Ltd) will suggest comparable substitutions. You are free to refuse these suggestions and are eligible for a full refund of relevant parts of the order.

In all instances, Perfect Cellar (Beyond the Bottle Ltd) must be informed of any claim within 24 hours of receipt of delivery by email or telephone. All refunds will be issued after we have received and approved the faulty items and the amount will be re-credited to your account within 30 days. The amount refunded will be equal to the full amount paid for the relevant products at the time of purchase and must be made by the same payment method as the original sale.

If you choose to cancel your contract of sale with Perfect Cellar (Beyond the Bottle Ltd) you may do so within 30 days of receipt of the goods. If the goods have already been dispatched they must be returned to us unopened and undamaged, and Perfect Cellar (Beyond the Bottle Ltd) will not be liable for any costs associated with the original or return delivery. 

No refund can be given when a case has left bond as the value will be affected. Individual bottles of Fine Wine will be considered for refund on a case-by-case basis.

We advise contacting our Customers Services team before making any claim to ensure the process goes as smoothly as possible.

Advent Calendars - Due to the made-to-order nature of our Advent Calendars, they are not eligible for a full refund. However, we reserve the right to issue a refund in the form of store credit.